1. Who we are This website is operated by Jay Johnstone (“we”, “us”, “our”). We are the data controller responsible for your personal data under UK GDPR. 2. What personal data we collect We may collect and process the following information: When you place an order: Name Billing and delivery address Email address Phone number (if provided) Order details and purchase history Payment confirmation (payments are processed securely via third-party providers and not stored by us) When you contact us (Avada Forms): Name Email address Phone number (if provided) Message content Any additional information you choose to submit When you subscribe to our newsletter: Email address Name (if provided) Marketing preferences Consent and subscription records (date/time/IP where required for compliance) Automatically collected data: IP address Browser type and device information Pages visited Time spent on site Referring website Cookies and tracking data 3. How we use your data We use your data to: Process and fulfil orders Provide customer service and support Respond to enquiries Send order updates and confirmations Send marketing emails (only where consent is given) Improve website performance and user experience Analyse website traffic and usage 4. Legal basis for processing We rely on the following lawful bases under UK GDPR: Contract – to fulfil orders and provide services Consent – for newsletters, marketing and non-essential cookies Legal obligation – for tax and accounting requirements Legitimate interests – for website analytics and service improvement 5. Who we share your data with We may share data with trusted third-party service providers: Payment processors (e.g. Stripe / PayPal) Delivery couriers and logistics providers Email marketing platforms (newsletter service) Website hosting providers Analytics providers (e.g. Google Analytics) Security and anti-spam services All third parties are required to handle your data securely and in compliance with GDPR. 6. Data retention We retain personal data only as long as necessary: Order records: up to 6–7 years (legal/tax requirements) Customer enquiries: up to 24 months Newsletter data: until you unsubscribe or withdraw consent Analytics data: anonymised or retained according to provider settings 7. Your rights under UK GDPR You have the right to: Access your personal data Correct inaccurate data Request deletion of your data Restrict or object to processing Withdraw consent at any time Request data portability To exercise these rights, contact: hello@jayjohnstone.co.uk 8. Marketing communications If you opt in, we may send you: Product updates Offers and promotions News about our services You can unsubscribe at any time using the link in any email or by contacting us directly. 9. Cookies and analytics We use cookies to: Enable core website functionality Support checkout and shopping cart features Analyse website traffic and performance Improve user experience See our Cookie Policy below for full details. 10. Data security We take appropriate technical and organisational measures to protect your data, including: SSL encryption Secure hosting environments Limited access controls Regular updates and security monitoring 11. Changes to this policy We may update this policy from time to time. Updates will be posted on this page. 12. Complaints (GDPR / ICO) If you are unhappy with how we handle your data, please contact us first: 📧 hello@jayjohnstone.co.uk If you are still not satisfied, you can contact the UK supervisory authority: Information Commissioner’s Office (ICO) 🌐 https://ico.org.uk 📞 0303 123 1113″ columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” user_select=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” disable_idd=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” html_attributes=”W10=” width_medium=”” width_small=”” width=”” min_width_medium=”” min_width_small=”” min_width=”” max_width_medium=”” max_width_small=”” max_width=”” margin_top_medium=”” margin_right_medium=”” margin_bottom_medium=”” margin_left_medium=”” margin_top_small=”” margin_right_small=”” margin_bottom_small=”” margin_left_small=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”” text_color=”” render_logics=”” logics=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=””]

Jay Johnstone
Website: www.JayJohnstone.co.uk
Email: Hello@JayJohnstone.co.uk
Last updated: 16/06/2026

1. Who we are

This website is operated by Jay Johnstone (“we”, “us”, “our”).

We are the data controller responsible for your personal data under UK GDPR.

2. What personal data we collect

We may collect and process the following information:

When you place an order:

  • Name
  • Billing and delivery address
    Email address
  • Phone number (if provided)
  • Order details and purchase history
  • Payment confirmation (payments are processed securely via third-party providers and not stored by us)

When you contact us (Avada Forms):

  • Name
  • Email address
  • Phone number (if provided)
  • Message content
  • Any additional information you choose to submit

When you subscribe to our newsletter:

  • Email address
  • Name (if provided)
    Marketing preferences
  • Consent and subscription records (date/time/IP where required for compliance)
  • Automatically collected data:
  • IP address
  • Browser type and device information
  • Pages visited
  • Time spent on site
  • Referring website
  • Cookies and tracking data

3. How we use your data

We use your data to:

  • Process and fulfil orders
  • Provide customer service and support
  • Respond to enquiries
  • Send order updates and confirmations
  • Send marketing emails (only where consent is given)
  • Improve website performance and user experience
  • Analyse website traffic and usage

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

  • Contract – to fulfil orders and provide services
  • Consent – for newsletters, marketing and non-essential cookies
  • Legal obligation – for tax and accounting requirements
  • Legitimate interests – for website analytics and service improvement

5. Who we share your data with

We may share data with trusted third-party service providers:

  • Payment processors (e.g. Stripe / PayPal)
  • Delivery couriers and logistics providers
  • Email marketing platforms (newsletter service)
  • Website hosting providers
  • Analytics providers (e.g. Google Analytics)
  • Security and anti-spam services

All third parties are required to handle your data securely and in compliance with GDPR.

6. Data retention

We retain personal data only as long as necessary:

  • Order records: up to 6–7 years (legal/tax requirements)
  • Customer enquiries: up to 24 months
  • Newsletter data: until you unsubscribe or withdraw consent
  • Analytics data: anonymised or retained according to provider settings

7. Your rights under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, contact: Hello@JayJohnstone.co.uk

8. Marketing communications

If you opt in, we may send you:

  • Product updates
  • Offers and promotions
  • News about our services

You can unsubscribe at any time using the link in any email or by contacting us directly.

9. Cookies and analytics

We use cookies to:

  • Enable core website functionality
  • Support checkout and shopping cart features
  • Analyse website traffic and performance
  • Improve user experience

See our Cookie Policy below for full details.

10. Data security

We take appropriate technical and organisational measures to protect your data, including:

  • SSL encryption
  • Secure hosting environments
  • Limited access controls
  • Regular updates and security monitoring

11. Changes to this policy

We may update this policy from time to time. Updates will be posted on this page.

12. Complaints (GDPR / ICO)

If you are unhappy with how we handle your data, please contact us first: Hello@JayJohnstone.co.uk

If you are still not satisfied, you can contact the UK supervisory authority:

Information Commissioner’s Office (ICO)
Web: https://ico.org.uk
Phone: 0303 123 1113